Refund Policy

We appreciate your choice of our forever flowers products. To ensure a smooth shopping experience, here is our return and exchange policy:

Return Policy:

1. We do not accept return requests unless there is a quality issue.
2. If you notice any damage within 2 days of receiving the product, please contact us immediately and provide relevant proof.

Exchange Policy:

1. We only accept exchanges for products damaged during transportation within 3 days of delivery.
2. Please inspect the product upon receipt, and if an issue is found, provide relevant proof and contact us promptly.

Refund Details:

1. Refunds for approved return and exchange requests will be processed within 7 working days.
2. Refunds will be issued through the original payment method.

Important Notes:

1. Please carefully inspect the product upon receipt and contact us immediately with proof if any issues are found.
2. Return and exchange services are only provided for quality issues.
3. Customized and personalized products are not eligible for return or exchange.
4. Forever flowers are typically real flowers that undergo special processing to maintain their beauty and freshness. However, they can still be sensitive to external conditions. Vibrations and temperature fluctuations during transportation may result in slight displacement or detachment of flower petals or decorative elements. This is considered a normal occurrence.
5. When initiating a return or exchange request, we may request relevant photos or proof to better understand the extent of the damage and provide an appropriate solution.

We strive to deliver high-quality everlasting flower products, and if you have any concerns, please contact our customer service team. Thank you for your understanding and support.

Flowersong Team